REFUND AND CANCELLATION POLICY
Our focus is complete customer satisfaction. In the event, if you are displeased with the services provided, we will refund back the money, provided the reasons are genuine and proved after investigation. Please read the fine prints of each deal before taking the services.In case of dissatisfaction from our services, clients have the liberty to cancel their services and request a refund from us. Our Policy for the cancellation and refund will be as follows:CANCELLATION POLICY
Customer satisfaction is our main priority. If we fail to provide services from our end, but the customer has paid for the service then customer will be liable to mention the same to us within 24 hours. If the customer changes its mind for the services taken, we will not be liable to cancel the service.Before processing any refund, we reserve the right to make best effort to complete the service. In case, you are not satisfied with the service, a cancellation fee of 20% + earned fee + fee or tax paid to government or any third party would be applicableFORCE MAJEURE
Biohelplearning will not be considered if there is a breach of its satisfaction guarantee policy or default under any terms of service, and shall not be liable to the Client for any cessation, interruption, or delay in the performance of its obligations by reason of earthquake, flood, fire, storm, lightning, drought, landslide, hurricane, cyclone, typhoon, tornado, natural disaster, act of God or the public enemy, epidemic, famine or plague, action of a court or public authority, change in law, explosion, war, terrorism, armed conflict, labour strike, lockout, boycott or similar event beyond our reasonable control, whether foreseen or unforeseen (each a “Force Majeure Event”).REFUND POLICY
We will refund the money only in case we fail to provide service to our customers from our end. Applicant need to apply for the same via email at
[email protected] Refund will not be provided to the user, once it is earned by the company, because of the time and energy invested by our manpower for their work done, which is not returnable. So basically, all the processing fees, payment gateway charges, admin fees, and cost of resources for the work done, will be deducted. In short, further, we can’t refund any money which is paid to government bodies, such as fees or taxes, or to other third parties with a role in processing your order
Online Courses (Recorded Access and Live Training)
The following applies to courses bought through the Bio Help Learning website and student portal, in addition to the policy above.
- Recorded courses: access starts immediately after payment and lasts 3 months (90 days), unless a different period is stated on the course page. Because recorded content is delivered instantly, refunds are not provided once you have opened any lesson of the course.
- Access problems: if you cannot access a course you paid for because of a problem on our side, email [email protected] within 24 hours of payment with your registered email address and Razorpay payment ID. We will first try to fix the access; if we cannot, we will refund the amount as per this policy.
- No refund is given for the end of the access period, for changing your mind after accessing the content, or for accounts suspended because of sharing or misuse of content.
- Duplicate payments: if you were charged twice for the same course, the extra payment will be refunded in full after verification.
- Approved refunds are sent to the original payment method through Razorpay. Payment gateway charges, currency conversion charges and taxes are deducted as described above. Banks usually take 5 to 7 working days to credit the amount.
